Policy

Rules and Conduct:

 1. Dog Behaviour: All dogs participating must be under 25 lbs, up-to-date on vaccinations, and over 5 months of age. Dogs must exhibit social behaviour and play well with others.

 2. Supervision: While our trainers will monitor the group and correct any dogs that may cause harm to others, owners are also required to actively supervise their own dogs throughout the session.

 3. Leash Policy: Our property is not fully fenced. During hikes or outdoor activities, owners may choose to allow their dogs off-leash at their own discretion. Owners are fully responsible for their dog’s behaviour and safety when off-leash.

 4. Trainer Intervention: Trainers will correct any dogs that display aggressive or harmful behaviour. Repeated instances may result in the dog being asked to leave the social.

Refunds and Credits:

 1. Refunds/Exchanges: Refunds or exchanges are available within 10 days of purchase, provided no class credits have been used. Once credits are used to reserve or attend a session, no refunds or exchanges will be granted.

 2. Credit Use Timeframe: Credits must be utilized within three months of purchase. Credits expire after this period, inclusive of long weekend closures or our winter holiday schedule.

 3. Cancellation Policy: Handlers may cancel a reserved spot on the online class calendar up to 24 hours before the start of the session. Failure to cancel within this timeframe will result in the forfeiture of the class slot/credit. Exceptions to this policy cannot be made for personal reasons (e.g., family matters, work issues, etc.).

Dog Illness/Medical Issues:

 1. Extensions: Credit expiration extensions can be granted for the following conditions:

•Bitch in heat

•Quarantine due to contagious illness (proof required from a veterinarian)

 2. Fair Use Exception: We reserve the right to suspend this policy for students who abuse it by repeatedly requesting exceptions.

Liability:

 1. Owner Responsibility: Owners are responsible for their dog’s actions and safety at all times, particularly when off-leash. The facility is not fully fenced, so the decision to allow off-leash play is at the owner’s discretion and risk.

 2. Trainer Liability: While our trainers will make every effort to ensure a safe environment, we are not liable for injuries or incidents that may occur during the social. By participating, owners agree to assume full responsibility for any risks involved.

 

Street Wise Canine

1550 Highway 3, Delhi, Ontario, N4B 2W6

Phone: 613-314-1453

Email: [email protected]